5000 is fully committed to protecting the personal information of every user in Malaysia. Find out exactly how we collect, use, and safeguard your privacy — transparently and responsibly.
Updated: June 2026 | Version 2.0
5000 collects various types of personal information when you register and use our platform. This information is necessary to ensure a safe, seamless, and personalised gaming experience for every user in Malaysia. We only collect what is genuinely needed and never gather data beyond what is required to operate the platform.
Your full name, date of birth, phone number, email address, username, and password provided during registration. This information is used to verify your identity and maintain the security of your 5000 account.
IP address, device type, operating system, browser type, screen resolution, and other technical data are collected automatically. This data helps us detect unusual activity and ensure the platform performs optimally across all mobile and desktop devices.
Transaction records in MYR, local bank account details, account holder names, and deposit and withdrawal history are stored securely. 5000 does not store full card numbers; all payment processes use encrypted systems that comply with industry security standards.
Records of gaming activity, login frequency, session duration, pages visited, and account setting preferences are collected for analytics purposes. Cookies are also used to store language preferences, login sessions, and configuration data that enhance the usability of the 5000 platform.
Every piece of data collected by 5000 has a clear and legitimate purpose. We do not use your information for anything beyond what is stated below.
Your information is used to process registrations, verify logins, handle MYR deposits and withdrawals, and ensure every transaction goes through smoothly. Without this basic information, we cannot provide the gaming and Sports Betting services you enjoy on 5000.
Device data and usage patterns are continuously analysed to detect suspicious activity, unauthorised access attempts, and any form of fraud. 5000 employs an automated monitoring system that operates around the clock to protect every Malaysian user's account and funds from external threats.
We use usage data to tailor game recommendations, bonuses, and relevant promotions for you. Official communications — including transaction notifications, security alerts, and platform updates — are sent via your registered email or SMS, and you can opt out of marketing communications at any time.
Cookies are small data files stored on your device when you visit the 5000 website. We use cookies to maintain your login session so you don't have to re-enter your password each time, save your language preferences and personal settings, and ensure security features function correctly.
We use three main categories of cookies: session cookies (deleted when you close your browser), persistent cookies (stored for a set period to remember your preferences), and analytics cookies (collecting aggregated usage data to improve the platform). You can manage or delete cookies through your browser settings at any time, though some platform features may not function fully without the necessary cookies.
5000 does not use third-party cookies for external advertising purposes. All data collected through cookies remains within our platform ecosystem and is not shared with advertisers without your consent.
Required for core platform functions such as login, session security, and transaction processing. Cannot be disabled.
Helps us understand how users interact with the platform so we can make meaningful improvements.
Saves your preferences such as display language and account settings, so your experience is seamless and consistent every time you log in.
You can manage your cookie preferences through your browser settings. Note: disabling essential cookies may affect login and payment functionality.
5000 takes serious investment in data security infrastructure to ensure your personal information is always protected from unauthorised access.
All data transmitted between your device and 5000's servers is protected with high-grade 256-bit SSL encryption, ensuring no third party can intercept your sensitive information in transit.
User data is stored in data centres protected by strict physical and digital access controls. Automated backup systems run on a regular basis to ensure data is not lost due to technical disruptions or unforeseen events.
Only authorised 5000 staff have access to users' personal data, and only to the extent required to carry out their duties. All access is logged and regularly audited to detect any suspicious activity.
Active account information is retained for as long as your account remains active. Following account closure, we retain certain records for the period required under Malaysian law before permanently deleting the data from our systems.
5000 does not sell, rent, or transfer your personal information to third parties for marketing or commercial purposes without your explicit consent. Your privacy is a commitment we uphold, not just a written policy. That said, in certain limited and lawful circumstances, we may share data with the following parties.
Local banks and digital wallet providers that handle your MYR transactions require the necessary information to complete payments. They are bound by strict confidentiality agreements.
5000 will disclose the necessary information when required to do so by Malaysian law, court order, or direction from a legitimate regulatory authority.
Technical infrastructure providers — including cloud services and security systems — may process limited data necessary to keep the platform running. All such providers are bound by strict data protection agreements.
In all cases of data sharing, 5000 ensures that recipient parties adhere to data protection standards equal to or higher than our own policy. We never share your data with third-party advertisers or social media platforms without your consent.
Under Malaysia's Personal Data Protection Act, you have clearly defined rights regarding the personal data we hold. 5000 fully respects and facilitates the exercise of these rights.
You have the right to request a copy of the personal information we hold about you at any time. Data access requests will be processed within 21 business days. 5000 provides a straightforward process for you to review, download, or obtain a full report of your data through our official customer support channels.
If you find that the personal information 5000 holds about you is inaccurate, incomplete, or out of date, you have the right to request a correction promptly. We encourage users to update their profile information directly through account settings, or to contact our support team for corrections that require additional verification.
You may request deletion of your personal data upon account closure, subject to record-keeping obligations required under Malaysian financial regulations. 5000 will process deletion requests within a reasonable timeframe and notify you once your data has been successfully removed from our active systems.
5000 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operational practices, Malaysian legal requirements, or technological developments. Any material changes will be communicated to you via your registered email or an in-platform notification at least 14 days before taking effect.
The latest version of our Privacy Policy is always accessible on this page. The "Updated" date at the top of the page indicates when the document was last revised. We encourage you to revisit this page periodically to stay informed on how 5000 protects your information.
Continued use of the 5000 platform following any updates to the Privacy Policy constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and request deletion of your data in accordance with the procedure outlined above.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 5000 handles your personal data, our support team is ready to assist you at any time. We are committed to providing clear, transparent, and timely responses to every privacy enquiry.
We aim to respond within 1–3 business days for all privacy and data protection enquiries.
Support is available in Bahasa Melayu and English, 24 hours a day, 7 days a week.
You now have a clear picture of how 5000 protects your personal data. Register today and enjoy a Malaysian gaming platform that puts user security and privacy first.